Mobile Privacy Policy

Privacy Notice

This Privacy Notice for VTC Enerji  (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Download and use our mobile application (V-Gen) or any other application of ours that links to this Privacy Notice

• Engage with us in other related ways, including sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. For any questions, please contact us at [email protected].

Summary of Key Points

This summary highlights important parts of our Privacy Notice. You can find more details in the full sections below.

• What personal information do we process?
  When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the choices you make.

• Do we process sensitive personal information?
  We do not process sensitive personal information.

• Do we collect any information from third parties?
  No, we do not collect information from third parties.

• How do we process your information?
  We use your information to provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with legal obligations.

• When and with whom do we share personal information?
  We may share your data in specific situations and with trusted third parties.

• How do we keep your information safe?
  We use appropriate technical and organizational measures to protect your personal information, though no system can be guaranteed 100% secure.

• What are your rights?
  Depending on your location, you may have rights such as access, correction, deletion, restriction, or portability of your personal data.

• How can you exercise your rights?
  You can exercise your rights by submitting a request or contacting us directly at [email protected].

Table of Contents

1. What Information Do We Collect?

2. How Do We Process Your Information?

3. What Legal Bases Do We Rely On?

4. When and With Whom Do We Share Your Personal Information?

5. How Long Do We Keep Your Information?

6. How Do We Keep Your Information Safe?

7. What Are Your Privacy Rights?

8. Controls for Do-Not-Track Features

9. Do We Make Updates to This Notice?

10. How Can You Contact Us?

11. How Can You Review, Update, or Delete Your Data?

1. What Information Do We Collect?

Personal information you disclose to us
We collect personal information that you voluntarily provide when you register, show interest in our products or Services, participate in activities, or contact us.

This may include:

• Names

• Phone numbers

• Email addresses

• Passwords

Sensitive information: We do not process sensitive information.

Application data: If you use our applications, we may collect technical data and request permissions (e.g., push notifications). You can disable notifications in your device settings.

2. How Do We Process Your Information?

We process your data to:

• Facilitate account creation and authentication

• Deliver and manage Services

• Respond to inquiries and support requests

• Send administrative communications

• Ensure security, prevent fraud, and comply with legal requirements

• Protect vital interests in urgent situations

3. What Legal Bases Do We Rely On?

We process personal information only when we have a valid legal basis, such as:

• Consent – you can withdraw it anytime

• Performance of a contract – to provide Services

• Legal obligations – compliance with applicable laws

• Vital interests – protecting individuals in emergency situations

4. When and With Whom Do We Share Your Information?

We may share information with:

• Service providers (e.g., Zoho CRM, Auth0) under contractual safeguards

• Business transfers – during mergers, acquisitions, or financing processes

Third parties are not allowed to use your information for their own purposes.

5. How Long Do We Keep Your Information?

We keep your data only as long as necessary to fulfill the purposes outlined in this Notice, unless law requires longer retention. When no longer needed, your information is deleted, anonymized, or securely archived.

6. How Do We Keep Your Information Safe?

We use organizational and technical measures to secure your data. However, no system can be guaranteed 100% secure. Accessing our Services is at your own risk, so always use secure networks.

7. What Are Your Privacy Rights?

Depending on your location (EEA, UK, Switzerland), you may have the right to:

• Access, correct, or delete your data

• Restrict processing

• Request data portability

• Object to certain processing

• Withdraw consent

You can request this by emailing us at [email protected].

8. Controls for Do-Not-Track Features

Currently, we do not respond to “Do Not Track” browser signals, as no standard exists yet. If standards are adopted, we will comply.

9. Do We Make Updates to This Notice?

Yes, we update this Notice when necessary to remain compliant. The latest revision date will always be displayed.

10. How Can You Contact Us?

By email: [email protected]
By post:
VTC Enerji 
Seymen Mah. D-130 Karayolu Cad. No:69
Başiskele, Kocaeli 41245, Turkey

11. How Can You Review, Update, or Delete Your Data?

You may request access, corrections, or deletion of your data, or withdraw your consent, subject to applicable law. Submit a request to exercise your rights via [email protected].